Delivery, Returns and Refunds

Information regarding delivery, returns and refunds.

Delivery

Our standard delivery charge is £5.95 and covers the UK mainland only. We can deliver to Ireland and The Highlands of Scotland, however the standard charge will be £9.95 depending on parcel size.

For international orders, please contact us with details of the items you would like to order and we will issue a quote for the price of the postage.

Orders can also be collected from the showroom, please state this when placing your order and we will refund the postage charge.

Larger items can be sent and postage charges will be quoted for depending on the weight and size of the parcel. Please enquire via email at info@maisonbyemmajane.co.uk or through the contact page on the website.

All items are sent via courier or via Royal Mail. Please be assured that all due care and attention is taken in thoroughly checking and packing your parcels before they are sent out to you. We aim to send out all orders within 3-5 working days, excluding weekends and Bank Holidays. Please allow up to 10 working days for your items to arrive from the date of purchase. Please note some orders may arrive in more than one parcel and via different couriers and may require a signature.

Occasionally a delivery may be delayed due to circumstances beyond our control, we will however inform you of this via email.

If you request for a delivery to be left in a safe place, we cannot be held responsible for any losses or parcels going missing and this is requested at your own risk.

We are doing our bit for the environment…..we re-use the majority of our packaging where possible to wrap our parcels so they may not look the prettiest but we hope you understand and support us with this. Also please be aware when opening our parcels that we can from time to time use shredded paper and polystyrene, especially with breakables, so you may want to open your parcel outside!

 

Furniture and Mirrors

A £50 standard delivery charge is applicable to orders of larger pieces of furniture and large mirrors (this is only applicable for UK mainland) If you are interested in more than one item in this category then please contact us for a postage quote.

 

Returns and Exchanges

We hope you love your purchases as much as we do, if for any reason you are unhappy with your items or you find they are unsuitable, please contact us via email at info@maisonbyemmajane.co.uk or via the contact page on the website. Please DO NOT contact us via our social media accounts as your message may get lost and at times it is impossible for us to track your order.

We will be happy to offer a refund or exchange on items as long as they are returned within 7 days, unused and in perfect condition and in the original packaging. You are required to return the item and pay for the return postage. We will not refund any postage charges incurred by you unless the item is proven to be damaged during transit to you. We cannot be held responsible for items that either do not reach us, or that are damaged on the way back to us. For this reason we recommend you use a reputable courier and ensure the items are sufficiently wrapped to avoid damage or loss.

Please include your order details inside the returned parcel (name and address)

Damages in transit that have been incurred on the way to you will be either replaced or refunded providing the original delivery label and packaging have been kept. All damages must be reported via email within 48 hours of delivery. You will be asked to email photographs of the damaged item to us along with photographs of the packaging.

If a refund is issued,  please allow up to 10 working days for your refund to clear.

 

Request appointment

If you would like to visit the showroom outside of our set opening hours, you can request an appointment and we will try to accomodate.

Request an appointment