Standard UK Delivery is £5.95 and we aim to dispatch once payment is cleared within 2-5 working days.
If a Delivery Order is placed after 1pm on a Friday it will not be dispatched until the Monday, with the exception of Bank Holidays.
Please note only Monday to Friday are classed as working days.
Please allow up to 10 working days for your items to arrive from the date of purchase.
Some items are dispatched by a courier and may require a signature.
Occasionally due to unforeseen circumstances delivery may be delayed, but you will be kept informed via email.
Post Code Zone Structure Eng & Wales from our courier, UK mail.
Please note: Standard Delivery applies to mainland Great Britain with the exception of the following Post Codes: –
The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 – AB38, AB40 – AB56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 54, IV63, KW1 – 14, PA21 – PA38, PH4 – PH41, PH49 – PH50, , IV41 – IV49, IV51, 55, 56, KA27 & 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK.
All delivery charges are subject to change should the weight or size of the parcel
require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode. Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
Orders that contain a singular item with a value of over £100 will require a signature for delivery so please ensure there will be someone at the delivery address selected to sign for your parcel or a safe and secure location specified. Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this.
Please note: Maison by Emma Jane cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle
breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.
Two Man Delivery For Items With The Lorry Symbol
A fabulous new delivery service to ensure your large, heavy items are delivered safely and in perfect condition. All products with the lorry symbol on will be delivered using the dedicated two man team.
This is a two man delivery team who will deliver your order on a convenient day to you within a two hour time frame. The item will be unwrapped and the packaging taken away should you require and delivered to a room of your choice.
Please take note of any tight spaces that may hinder delivery to a certain room.
Once you have placed your order a member of our Customer Service team will contact you to arrange payment for the delivery charge. We will always endeavour to keep the cost to you as low as possible.
If an item has been delivered by a two man delivery team a collection will need to take place in the same way. Please contact our Customer Service team to arrange this.
Once the delivery have been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.
Please note the delivery on items with the lorry symbol is for UK Mainland only.
Collection From Our Store
Orders can be collected from our store in Heswall by prior agreement,
Monday – Friday 9.30am – 5.00pm. Please contact our customer service team
on 0151 342 9345 to place the order and arrange this.
Maison by Emma Jane does not currently offer delivery of products to anywhere other than Mainland UK residents only. Please check back with us as we endeavour to add service to international customers in the future.
Part Shipment of An Order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delivery will take place on this service once the items become
available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a
non receipt form before we can resend your order. This can be sent via email or by the post
and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our
warehouse accidents do happen. If this does happen please contact us within eight working days and email us pictures of the damaged item(s) to firstname.lastname@example.org
and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within five working days. Once an item has been signed for it is accepted that the order has been
received in a good condition, especially with items of furniture. Please check large items
carefully before signing for the parcel.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel by email at
email@example.com. Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products
may not be returned unless faulty. Where possible we would ask that you return the item(s)
with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not
responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us.
Please note that large unwanted items will need to be collected by one of our couriers
(the cost for this will be deducted from your refund with the exception of faulty items)
please call 0151 342 9345 during office hours and our Customer Service team will be able to advise you.
Maison by Emma Jane
Telephone: 0151 342 9345