Terms and Conditions

Important information regarding our T&Cs.


All prices on our website are correct at the time of publication and are listed in pounds sterling (£) and inclusive of VAT at the current rate. All prices may be subject to change without prior notice.



We currently accept payment via Paypal. We accept credit and debit cards through Paypal also, this is a secure and fast way to make a payment. Please note you do not need a Paypal account to enable you to be able to process your payment this way. If you need any further information regarding Paypal, please visit www.paypal.co.uk. You can also contact the showroom on 01513429345 and we can process your payment over the telephone if you prefer.


Description of Products

Every care has been taken to give correct and accurate descriptions, colours and specifications of all our products at the time of publication. Please note that sizes are an approximation and colours may vary for various reasons. This includes the lighting, also some products are made from natural materials so will vary in tone, some paint finishes are hand finished so will be unique and some of our products are hand made by Artisan’s and by their very nature will not all be identical. If you have any further questions regarding this, please don’t hesitate to contact us.


Gift Vouchers

Maison by Emma Jane gift vouchers are redeemable against any item on our website and multiple vouchers and be used in one transaction up to the value of the goods.

Gift vouchers can not be used to purchase further gift vouchers and cannot be exchanged.

Gift vouchers are valid for 6 months from the date of purchase. Please note that if you require physical vouchers they cannot be replaced if lost or damaged.

Gift vouchers cannot be returned or refunded.

If you are unhappy with the items purchased using your voucher, new vouchers will be issued once the returned items have been received and checked.

Request appointment

If you would like to visit the showroom outside of our set opening hours, you can request an appointment and we will try to accomodate.

Request an appointment