Terms & Conditions
GENERAL TERMS AND CONDITIONS
These terms and conditions form the basis on which you can visit us and our website.
Please read them carefully as they contain important information.
This site is owned and operated by Maison by Emma Jane. If you have any queries about
these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at: firstname.lastname@example.org.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your
order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright in this website are owned by or licensed to Maison by Emma Jane. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission.
You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Any weights, dimensions and capacities given about the goods are approximate only.
Please note: colours displayed in our product photographs may vary on different PC displays.
4. Making a Purchase and Availability
Making an online purchase at Maison by Emma Jane is easy, quick and secure and is available 24 hours a day, 7 days per week. Simply browse our online shop and add any items you wish
to purchase to your shopping bag after confirming the quantity.
When you have finished your shopping, just click on “checkout” and fill out the few details needed to complete your order.
Please ensure that all fields marked with an asterisk * are completed, otherwise you will be
unable to complete the checkout.
All orders are subject to acceptance and availability. If the Goods you would like to order are not available from stock, it will not let you purchase them upon checkout as it will show clearly that the item is sold out. No items will go on back order and we can contact you by e-mail or phone to let you know when the product is back in stock.
5. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
7. Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
The prices payable for goods that you order are as set out in our website and are in £s sterling. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Prices exclude delivery.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms (Check, correct if needed and confirm)
Our Payment process is operated through Paypal via a secure server.
You can check this by looking for the closed padlock at the bottom of your browser window at the payment stage. All card information is encrypted using the latest secure technology and passed directly to Paypal/SagePay for authorisation. No credit card information is stored on the Maison by Emma Jane server at any time.
We will charge your credit account for payment upon receipt of your order unless delivery
cannot be fulfilled within 30 days. Please note that your payment transaction will appear
as Maison by Emma Jane on your credit/debit card statement.
We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9. Risk and ownership
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared
payment in full. Goods supplied are not for resale.
10. Cancellation rights
We hope that you will be delighted with your order, however there may be an occasion where you need an exchange or a refund.
10.1 If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services.
10.2 Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation and inform us (by post, phone or e-mail only) within seven working days of delivery.
You must return the products to us as soon as possible (within fourteen days of receipt of your order) after informing us that the products are damaged or have been incorrectly supplied. Please note that we will not accept the return of any damaged or incorrectly supplied products where you fail to notify us of this within seven working days of receiving them.
10.3 Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days, starting the day after you receive the order. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned at your cost within fourteen days of receipt of your order.
11. Cancellation by Maison by Emma Jane
11.1 We reserve the right to cancel the contract between us if:
11.1.1 we have insufficient stock to deliver the goods you have ordered;
11.1.2 one or more of the goods you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from
11.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your
account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
12.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact
address of the problem within 60 days of the date on which you ordered the goods
(unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
12.1.1 to make good any shortage or non-delivery;
12.1.2 to replace or repair any goods that are damaged or defective;
12.1.3 to refund to you the amount paid by you for the goods in question in whatever way
12.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
12.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.
The importation or exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in respect of the export
or import of the goods you purchase.
12.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights
that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Maison By Emma Jane, Oaktree Court, Mill Lane, Ness, CH64 8TP and all notices from us to you will be displayed on our website from time to time.
14. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
15. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law.
Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which
we exclude our liability to you) the enforceability of any other part of these conditions
will not be affected.
18. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Standard UK Delivery is £5.95 and we aim to dispatch once payment is cleared within 2-5 working days.
If a Delivery Order is placed after 1pm on a Friday it will not be dispatched until the Monday, with the exception of Bank Holidays.
Please note only Monday to Friday are classed as working days.
Please allow up to 10 working days for your items to arrive from the date of purchase.
Some items are dispatched by a courier and may require a signature.
Occasionally due to unforeseen circumstances delivery may be delayed, but you will be kept informed via email.
Post Code Zone Structure Eng & Wales from our courier, UK mail.
Please note: Standard Delivery applies to mainland Great Britain with the exception of the following Post Codes: –
The Isle of Wight, Isle of Scilly, Northern Ireland, AB31 – AB38, AB40 – AB56, IV1 – 28, IV30 – 32, IV36 – 40, IV52 – 54, IV63, KW1 – 14, PA21 – PA38, PH4 – PH41, PH49 – PH50, , IV41 – IV49, IV51, 55, 56, KA27 & 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE.
The Isle of Man / Guernsey / Jersey all need to be selected as a different country as the delivery charge will be different to mainland UK.
All delivery charges are subject to change should the weight or size of the parcel
require further postage to be paid. Our Customer Service Team will contact you before despatching your parcel should this be the case.
Before you finalise and submit your order please ensure the delivery address is correct including the postcode. Please also check your order confirmation as we will have to charge an additional fee should the parcel be despatched with an incorrect address on.
Orders that contain a singular item with a value of over £100 will require a signature for delivery so please ensure there will be someone at the delivery address selected to sign for your parcel or a safe and secure location specified. Please note once an item has been left in the designated safe location we cannot be held responsible for the parcel after this.
Please note: Maison by Emma Jane cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle
breakdown, incorrect address details being provided, major roadworks or road closures and force majeure.
Two Man Delivery For Items With The Lorry Symbol
A fabulous new delivery service to ensure your large, heavy items are delivered safely and in perfect condition. All products with the lorry symbol on will be delivered using the dedicated two man team.
This is a two man delivery team who will deliver your order on a convenient day to you within a two hour time frame. The item will be unwrapped and the packaging taken away should you require and delivered to a room of your choice.
Please take note of any tight spaces that may hinder delivery to a certain room.
Once you have placed your order a member of our Customer Service team will contact you to arrange payment for the delivery charge. We will always endeavour to keep the cost to you as low as possible.
If an item has been delivered by a two man delivery team a collection will need to take place in the same way. Please contact our Customer Service team to arrange this.
Once the delivery have been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing or the delivery must be refused.
Please note the delivery on items with the lorry symbol is for UK Mainland only.
Collection From Our Store
Orders can be collected from our store in Heswall by prior agreement,
Monday – Friday 9.30am – 5.00pm. Please contact our customer service team
on 0151 342 9345 to place the order and arrange this.
Maison by Emma Jane does not currently offer delivery of products to anywhere other than Mainland UK residents only. Please check back with us as we endeavour to add service to international customers in the future.
Part Shipment of An Order
Please note that if there is an item which is out of stock, but is due to arrive in the Warehouse within 48 hours, your order will be held and despatched together. If the Next Day or Saturday options are selected the delivery will take place on this service once the items become
available. If the delay is longer than 48 hours your order will be part despatched.
The postage charge will only be taken once, even if your order is part shipped due to an item being back-ordered.
Items not received
If you contact us to say that you have not received your order we will require you to sign a
non receipt form before we can resend your order. This can be sent via email or by the post
and must be received back within 7 days.
Items damaged in transit
Although every effort is taken to ensure our parcels are well-packed when they leave our
warehouse accidents do happen. If this does happen please contact us within eight working days and email us pictures of the damaged item(s) to email@example.com
and we will resolve the problem as quickly as possible for you.
Please check all goods on receipt as any damaged or faulty goods need to be reported within five working days. Once an item has been signed for it is accepted that the order has been
received in a good condition, especially with items of furniture. Please check large items
carefully before signing for the parcel.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel by email at
firstname.lastname@example.org. Please note that all items need to be returned within 30 days complete and in a reasonable condition and that personalised/made to order products
may not be returned unless faulty. Where possible we would ask that you return the item(s)
with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not
responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us.
Please note that large unwanted items will need to be collected by one of our couriers
(the cost for this will be deducted from your refund with the exception of faulty items)
please call 0151 342 9345 during office hours and our Customer Service team will be able to advise you.
Maison by Emma Jane
Telephone: 0151 342 9345